Refund
This document describes the refund conditions, procedures, and refund amount calculation for new purchase orders and renewal orders of the Pro edition.
Refund for New Orders
Refund Conditions
After purchasing the Pro edition, you can request a self-service refund on the Plan Management page if all of the following conditions are met:
The refund request must be made within 5 days from the time the plan purchase takes effect. For example, if you purchase a plan at 19:00:00 on November 9, 2026, the latest refund time is 18:59:59 on November 14, 2026.
The security acceleration traffic does not exceed 10 MB.
The number of security acceleration requests does not exceed 1,000.
MU is not used.
The bound space has been deleted, and the usage for the current billing cycle has been settled.
New purchase orders that do not meet the above conditions are not eligible for a refund.
Note:
The 5-day period starts from the time of purchase and includes the time spent waiting for settlement after the workspace is deleted. It will not be extended for this reason. If you require a refund, delete the workspace as soon as possible.
Operation Steps
1. Confirm that the above refund conditions are met.
2. Back up the data you need to retain, and then delete the workspace bound to the Pro edition. After deletion, all projects and data in the workspace will be permanently deleted and cannot be recovered.
3. Wait for the usage settlement of the current billing cycle to complete.
4. Log in to the EdgeOne console, and choose Billing Management > Plan Management in the left sidebar.
5. Select the Pro edition plan, and click Self-Service Refund.
6. On the refund confirmation page, verify the plan specifications and refund amount, and click OK.
7. Go to the refund page, click Confirm Unsubscription, and then click Confirm Unsubscription again in the pop-up window to complete the request.
Deleting a workspace does not automatically initiate a refund. You need to manually apply for a refund by following the steps above.
Refund Amount
Refundable amount = Amount paid without vouchers × Remaining valid days ÷ Total plan days
The amount paid without vouchers includes payments from cash accounts, revenue transfer accounts, and gift accounts.
Vouchers (including promo vouchers and discount vouchers) used at the time of purchase are not refundable.
The non-voucher portion is refunded to your Tencent Cloud account based on the original payment method and payment proportion.
The specific amount is subject to what is displayed on the refund confirmation page.
For example, you purchase a one-month Pro edition plan (CNY 140) at 19:00:00 on November 9, 2026, paying CNY 40 with a voucher and CNY 100 with your balance. If you apply for a refund at 18:00:00 on November 10, 2026, the refundable amount is 100 × (30 − 1) ÷ 30 ≈ CNY 96.67.
Refund for Renewal Orders
Refund rules for renewal orders follow the EdgeOne rules and differ from those for new purchase orders:
Only renewal orders that have not yet taken effect can be unsubscribed. Refunds are not supported for renewal orders that have already taken effect.
If a plan upgrade occurs after renewal, the corresponding renewal order is not eligible for a refund.
When you unsubscribe from a renewal order that has not yet taken effect, you do not need to delete the workspace, and you can continue to use it normally for the current billing cycle.
After unsubscription, the plan expiration time will be shortened accordingly.
The portion paid with cash and cash vouchers is fully refunded, while vouchers are not refunded.
If there are multiple renewal orders that have not yet taken effect, you must unsubscribe from them one by one, starting with the last one.
Directions:
1. Log in to the Tencent Cloud Billing Center > Renewal Management page.
2. Select Edge Security Acceleration Platform for Product Category, and choose the Renewal Type based on your actual situation.
3. In the row of the corresponding plan, choose More > Unsubscribe Renewal.
4. Select the expiration time after unsubscription and click Unsubscribe Now. The fees will be refunded to the original payment method.
Cases Where Refunds Are Not Supported
Orders that do not meet the refund conditions for new purchases, and renewal orders that have already taken effect.
All incurred pay-as-you-go fees, including postpaid fees after MUs are exhausted and overage fees for Security Acceleration and Edge Functions, must be settled normally.
The unused MUs included in the plan cannot be converted into a cash refund.
If an account is suspended due to content violations, no refunds are supported for any plans under that account.
The above self-service refund rules do not apply to the Business edition. For refund issues, contact your sales representative.
Tencent Cloud reserves the right to reject a refund request if suspected abnormal or malicious refund activity is detected.
If you have any questions about the deducted amount (for example, duplicate deductions), please submit a ticket for verification.