Resources
  • Release Notes and Announcements
    • Release Notes
    • Security Announcement
      • Protection against DDoS attacks targeting HTTP/2 protocol vulnerabilities
    • Announcements
      • EdgeOne Console Upgrade Instructions
      • 【Tencent Cloud EdgeOne】Cloud API Change Notification
  • Agreements
    • Service Level Agreement
  • TEO Policy
    • Privacy Policy
    • Data Processing And Security Agreement
  • Contact Us
  • Glossary
  • FAQs
    • Reference for Abnormal Status Codes
    • Product Features FAQs
    • Domain Service FAQs
    • Site Acceleration FAQs
    • Data and Log FAQs
    • Security Protection-related Queries
このページは現在英語版のみで提供されており、日本語版も近日中に提供される予定です。ご利用いただきありがとうございます。

Contact Us

Customer Service

If you have any questions about Tencent Cloud products, please contact our customer service for assistance.
Hong Kong (China): +852 800-964-163 (toll-free)
US: +1 888-652-2736 (toll-free)
Other regions: +86 4009100100

Submitting a Ticket

If you encounter any OPS or technical problems when using our products, you can log in to the Tencent Cloud console and follow the on-screen prompts to submit a ticket. We will get back to you as soon as possible. Ticket links:
Submitting a ticket: Submit a ticket
Querying ticket state: Ticket list
A ticket can have the following status:
Pending processing: the ticket is just submitted or has been received but not reviewed by the technical support team. You can submit more information for or close the ticket at this stage.
Processing: the technical support team has received and reviewed the ticket and is taking an action. You can submit more information for or close the ticket at this stage.
More information required: the technical support team has received and reviewed the ticket, but more information is required for processing it. You can close the ticket at this stage.
Note:
The ticket will revert to "pending processing" status after you re-submit the ticket with more information.
Closed: the ticket has been resolved, or you closed the ticket before it was processed.